Crat Packaging

Free Design Support | Free Shipping | Fast Turnaround Time

Terms and Conditions

Thank you for visiting the crat packaging website! By using this website and purchasing products or services, you agree to be bound by these terms and conditions. Please read them carefully. If you have any questions, feel free to contact us.

Accepting the Terms

By accessing this website or purchasing anything, you indicate your agreement to comply with these terms. If you disagree with any part of the terms, please do not use this website.

Product Details

Crat packaging aims to provide accurate product information like descriptions, photos, and pricing on the website. However, we cannot guarantee the complete accuracy of all website content. We reserve the right to correct errors and update information without notice. We may also modify or discontinue products without liability.

Color Matching

Please note that website colors may not perfectly match final printed colors. Some color and ink density variation may occur. We strive to meet expectations and provide great service. If you have concerns, contact us and we will assist you. Our goal is for you to have a positive experience.

Order Production, Shipping, and Delivery

After receiving your payment and approved artwork, we will start production and printing per the timeframe selected. Send approvals by 10am CT to start the timeframe.

We strive for timely delivery but cannot guarantee it. Factors like weather or customs may delay shipment. We will not cancel orders due to production delays. If there is a printing issue, we will refund charges but still deliver the reprinted order.

For U.S. orders, expect delivery in 10-12 days. Or choose rushed production (6-8 days) plus 2-3 day ground shipping for an extra cost. Other locations will incur additional shipping charges. We are not liable for shipping timelines, loss, or damage. Report issues within 6 working days of shipment.

Incorrect addresses will incur new shipping charges to re-send. We aim to ensure your satisfaction and appreciate your patience with delivery.

Liability Release

You agree to release us from legal claims related to your use of this website, products, or services, including claims for losses, damages, liabilities, and expenses like legal fees.

Returns and Refunds

We understand the importance of your order. Payments are final and nonrefundable. If we make a mistake, we will reprint the order at no charge. No refunds or credits are offered.

Please inform us of issues within 3 working days. For faulty products, return them at your cost within 7 days and we will reprint the original order. Rush order fees are nonrefundable. We aim to provide exceptional service and satisfaction.

Intellectual Property

All website content including text, graphics, logos, images, and videos is our property or licensed to us. You may not use, modify, reproduce, distribute, or exploit the content without our permission.

Limitation of Liability

We are not liable for any damages related to your use of this website, products, or services, including lost profits, data, or other losses, even if the possibility was noted.

No Liability for Errors

We strive for high quality printed products that meet expectations. However, we are not liable for final product errors including:

  • Spelling, grammar, fonts
  • Graphics, punctuation, marks
  • Font, cropping, or color issues
  • Cracking, overprinting, sizing differences

Please carefully review designs before approval. We aim to provide exceptional service and quality, but cannot be liable for these errors. Contact us with any concerns.

Payment and Order Changes

Our prices are in USD. We accept payments in USD only. Once paid in full including taxes and shipping, we will begin your order.

Provide final versions of products/services needed to ensure accuracy. No changes can be made after submitting orders to production. However, you may cancel within 4 hours of proof approval for a $30 cancellation fee and 10% of payment.

Cancellations after 4 hours incur a 50% cancellation fee given invested resources. Cancellations after 24 hours are not guaranteed. We aim to provide excellent products, services and appreciate your understanding.

Modifications

We reserve the right to modify these terms without notice. Changes are effective immediately when posted. If any provision is invalid, the remaining provisions still apply.

Entire Agreement

These terms constitute our entire agreement and replace any prior agreements.

Thank you for reading the terms and conditions. Please contact us if you have any questions. We look forward to serving you!

Get a Quote

Fill out our quote request form and we will get back to you as soon as possible. Or email us at: sales@cratpackaging.com